This policy outlines the terms and conditions for cancellation and refunds of GWS Toolbox subscription services.
1. Subscription Cancellation
1.1 How to Cancel
You can cancel your subscription at any time through:
- Your organization dashboard under "Subscription Settings"
- Contacting our support team at [email protected]
1.2 Effect of Cancellation
When you cancel your subscription:
- Your subscription will remain active until the end of the current billing period
- Auto-renewal will be disabled
- All licenses will be deactivated at the end of the billing period
- Your data will be retained for 30 days after subscription expiry
Note: Cancellation does not automatically trigger a refund. Please see the refund policy below for refund eligibility.
2. Refund Policy
2.1 Refund Eligibility
| Scenario |
Refund Eligibility |
Refund Amount |
| Within 7 days of purchase |
Eligible |
100% refund |
| 8-30 days after purchase |
Eligible |
Pro-rated refund |
| After 30 days |
Not eligible |
No refund |
| Additional licenses (mid-cycle) |
Not eligible |
No refund |
| Service unavailability (our fault) |
Eligible |
Pro-rated credit or refund |
2.2 7-Day Money-Back Guarantee
Full Refund: If you are not satisfied with our services, you can request a full refund within 7 days of your initial purchase. No questions asked.
2.3 Pro-Rated Refunds (8-30 Days)
For refund requests between 8 and 30 days:
- Refund amount = (Remaining days / 365) × Annual subscription amount
- A processing fee of 5% may be deducted
- Refund is subject to review and approval
2.4 Non-Refundable Items
The following are not eligible for refunds:
- Subscriptions after 30 days from purchase date
- Additional licenses purchased mid-cycle
- Renewal payments (except within 7 days of renewal)
- Trial subscriptions converted to paid
- Accounts terminated due to policy violations
3. How to Request a Refund
To request a refund:
- Email us at [email protected]
- Include your organization name and email
- Provide the reason for your refund request
- Include the transaction ID or invoice number
4. Refund Processing
4.1 Processing Time
- Refund requests are reviewed within 2-3 business days
- Approved refunds are processed within 5-7 business days
- Bank processing may take an additional 5-10 business days
4.2 Refund Method
- Refunds are issued to the original payment method
- Credit/Debit card refunds go back to the same card
- UPI/Netbanking refunds go to the source account
- Alternative methods may be arranged in special cases
5. Subscription Renewal
5.1 Renewal Reminders
We send renewal reminders:
- 30 days before subscription expiry
- 7 days before subscription expiry
- 1 day before subscription expiry
5.2 Cancelling Renewal
To prevent renewal charges:
- Cancel your subscription before the renewal date
- Disable auto-renewal in your dashboard
- Contact support to cancel future renewals
6. Trial Subscriptions
For trial subscriptions:
- Trials are free and do not require payment
- No refund applies as no payment is collected
- Trials do not automatically convert to paid subscriptions
- You must explicitly purchase a subscription after trial ends
7. Disputes
If you believe a charge was made in error:
- Contact us within 30 days of the charge
- We will investigate and respond within 5 business days
- Valid disputes will be resolved with a refund or credit
8. Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of the updated policy.
9. Contact Us
For questions about cancellations or refunds: